Wednesday, 6 April 2016

English Quiz For Banking : Cloze test

Directions (Q. 1-10): In the following passage, some of the words have been left out, each of which is indicated by a number. Find the suitable word from the options given against each number and fill up the banks with appropriate words to make the paragraph meaningfully complete.

(1) the number of Automated Teller Machines (ATMs) has gone up across the country over the last few years, customer service levels at ATM centres leave a lot to be desired, according to the banking regulator.The Reserve Bank of India (RBI), in a survey of ATMs, has found several (2) in services. These relate to messages showing insufficient cash and non-availability of contact details for lodging complaints at the ATM centres. Another area of service deficiency related to ATM identification numbers not being displayed at the centres, causing (3) to customers, according to the survey, the contents of which were described to this paper by a senior official at a public sector bank. Many a time customers do not know what to do when money from the account is debited, but the cash is not (4) from ATMs. In such a scenario, displaying clear (5) on what the customer should do will be of great help. This is a (6) issue as many bank customers use other-bank ATMs as well as White Label ATMs (Set up, owned and operated by non-banks) to withdraw cash. Pointing out the customer service at ATMs is not satisfactory, the RBI has urged banks to (7) the deficiencies that have been (8) in the survey. In fact, the National Payments Corporation of India has advised its member banks to make a provision in the “Customer Complaint Form” (9) a request for the CCTV images can be raised, if the customer so (10) at the time of submitting the complaint form. 

1.
(a) Nevertheless   
(b) Still
(c) After 
(d) Notwithstanding
(e) Though

2.
(a) dearth   
(b) deficiencies 
(c) failures
(d) scarcity
(e) weakness

3.
(a) disturbance    
(b) hindrance 
(c) nuisance 
(d) inconvenience 
(e) annoyance

4.
(a) handed out
(b) allocated
(c) dispensed
(d) disbursed
(e) given

5.
(a) instructions
(b) directions
(c) information
(d) guidance 
(e) rules 

6.
(a) trivial   
(b) cogent
(c) powerful
(d) significant
(e) important

7.
(a) repair  
(b) rectify 
(c) amend
(d) redress
(e) debug

8.
(a) strengthened 
(b) improved 
(c) risen
(d) languished 
(e) flagged

9.
(a) herewith  
(b) then
(c) wherein
(d) where
(e) there

10.
(a) desires
(b) aspire
(c) need
(d) urge
(e) thinks





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