I am writing to inform you that I received a letter from my bank today, which was supposed to contain my new debit card. Unfortunately, there was no debit card enclosed in the envelope when I opened it.
I telephoned the bank to explain the problem, but I could not get through to the right department, even though I waited on the line for over half an hour, which was extremely annoying.
In the letter, you asked me to acknowledge the receipt of the card, but obviously I cannot do this as I have not received it. I am now very worried because it is a possibility that my card has gone to another customer or got lost. What will happen if somebody has already used the card and and spent my money? Will the bank repay me?
Is it possible for the bank to cancel this card so nobody else can use it? Could you also send me a new card by secure means?