Emails in SBI PO Descriptive Exam: Format, Tips, and Sample Questions

Practising with SBI PO Previous Year Question Papers is one of the most effective ways to prepare for the exam. These papers help candidates understand the exam pattern, level of difficulty, and types of questions asked in different sections. With the SBI PO Mains Exam 2025 scheduled for 13th September 2025, solving past papers becomes even more crucial to strengthen speed, accuracy, and time management. Regular practice also builds confidence and provides a real-exam experience, making aspirants better prepared for both the objective and descriptive tests.

Emails in SBI PO Descriptive Exam

In the SBI PO 2025 Descriptive Exam, candidates are tested on their English writing skills. This year, SBI has made a new change by adding email writing to this section. Email writing is now an important part of the exam as it is widely used in professional communication. This shows that knowing how to write a clear and well-structured email is now just as important as essay or letter writing. Candidates should practice writing emails that are short, to the point, and polite. Understanding the correct format and tone is key to scoring well in this part.

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Email Writing Format

This is the General Email writing format that the candidates should know. The Emails are formal in nature so the candidates should make sure that use a professional language and the email must be error free.

Subject Line: Clearly state the purpose of the email.

Salutation: Begin with a formal greeting, such as “Dear [Recipient’s Name],” or “To Whom It May Concern,” if the recipient is unknown.

Body:

• Introduction: Briefly introduce yourself and the purpose of your email.
• Main Content: Provide detailed information, ensuring clarity and conciseness.
• Conclusion: Summarize the key points and state any action required.
• Closing: End with a polite closing phrase, like “Sincerely,” or “Best regards,” followed by your name and designation.

Sample Email Question for SBI PO Descriptive Exam

This is a sample question that could be asked as an Email writing Question in the upcoming SBI PO Exam 2025. Candidates must go through the sample answer and can get a rough idea of how an Email is written professionally.

Q1. You are a Branch Manager at ABC Bank, and customers are facing issues with their net banking login. Write a formal email to the IT Support Team requesting urgent resolution.
Answer:

Subject: Urgent: Net Banking Login Issues Reported by Customers

Dear IT Support Team,
I hope you are doing well. I am writing to inform you about a critical issue impacting multiple customers regarding their net banking login. Since the morning of March 15, 2025, we have received numerous complaints from customers unable to access their accounts. They are either encountering an “Invalid Credentials” error despite entering correct details or receiving a “Service Unavailable” message. This issue is causing frustration among customers and has significantly increased query volumes at our branch. We kindly request an urgent investigation into the problem and a tentative resolution timeline.

Additionally, if there is a temporary workaround that we can communicate to affected customers, please
provide the necessary details.

Please keep us updated on any progress and confirm once the issue is resolved. Let me know if any further
information is required from our end.

Best regards,
[Your Name] Branch Manager
ABC Bank

Common Mistakes to Avoid in Email Writing

Many candidates lose marks in the SBI PO descriptive exam due to small but critical errors while writing emails. Avoiding these mistakes can help you score better:

Using Informal Language: Always maintain a professional and respectful tone. Avoid slang, abbreviations, or casual expressions.

Skipping Subject Line: An email without a clear subject line looks incomplete and unprofessional.

Ignoring Structure: Missing salutation, body, or closing remarks can make the email look disorganized.

Being Too Lengthy or Too Short: Exceeding the word limit or writing very short responses affects clarity and marks.

Grammar and Spelling Errors: Careless mistakes reduce readability and leave a poor impression.

Not Staying on Topic: Some candidates write irrelevant content instead of directly addressing the issue in the prompt.

Improper Closing: Forgetting to add polite closing remarks or your name can make the email appear incomplete.

SBI PO Exam 2025 Descriptive Paper Exam Pattern

The Descriptive Section of the SBI PO 2025 exam checks how well candidates can write and express their thoughts. It includes tasks such as writing emails, reports, summaries, and analyzing situations. This part of the exam looks at how clearly and logically a candidate can present their ideas. It carries 50 marks and needs to be completed in 30 minutes.